SITXCOM001A Work with colleagues and customers

This unit describes the performance outcomes, interpersonal, communication and customer service skills and knowledge required to work in the service industries. This is a core unit underpinning all other units involving interaction with colleagues and customers. Key required skills and knowledge for this role include meeting personal presentation standards, establishing rapport with customers, determining and addressing customer needs and expectations, dealing with complaints, working in teams and using appropriate communication techniques and mediums.

Learning Outcomes

Students will be required to demonstrate the following skills:

1. Communicate with customers.
2. Maintain personal presentation standards.
3. Provide service to colleagues and customers.
4. Respond to conflicts and customer complaints.
5. Work in a team.