SITXCOM002A Work in a socially diverse environment

This unit describes the performance outcomes, skills and knowledge required to be culturally aware when serving customers and working with colleagues from diverse backgrounds. It requires the ability to communicate with people of different social and cultural backgrounds with respect and sensitivity and address cross-cultural misunderstandings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Learning Outcomes

Students will be required to demonstrate the following skills:

1. Communicate with customers and colleagues from diverse backgrounds.
2. Address cross-cultural misunderstandings.